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A newsletter designed to explore alternative models in holistic health care disciplines – with insights
from expert practitioners around the world. Brought to you by the International Association of
Counselors and Therapists.
Organizational Culture – From Values to Behaviors
Q: Organizational culture seems like a fuzzy term; we know it when we experience it, but how is it formally defined?
A: In the conceptual model that I use, organizational culture is defined by four aspects that all work together to mutually reinforce each other. This self-reinforcing aspect makes for clear, powerful information and action processes to guide employee behavior in productive ways. The purpose of a managed organization culture is to create a competitive advantage by ensuring that all employees have an opportunity to become role models – heroes or heroines of the company.